Editorial Complaints Policy

At Flavour House Vapes online magazine, we are committed to providing accurate, fair, and ethical content to our readers. We value your feedback and take complaints about our editorial content seriously. This Editorial Complaints Policy outlines our process for handling complaints and ensures transparency and accountability in addressing any concerns raised by our readers.

1.Submitting a Complaint

If you have a complaint about any editorial content published on Flavour House Vapes online magazine, please follow the steps below:

a. Send an email to [insert email address] with the subject line “Editorial Complaint.”

b. Provide your contact information (name, email address, and phone number).

c. Clearly state the nature of your complaint and provide specific details, including the title, date, and author of the content in question.

d. Attach any relevant supporting documentation or evidence, such as screenshots or URLs, that can help us assess your complaint.

2.Complaint Assessment

Upon receiving your complaint, we will acknowledge its receipt within [insert timeframe, e.g., 48 hours]. We will review the complaint internally to understand the nature of the issue raised and its potential impact on our editorial standards.

3.Investigation and Response

We will thoroughly investigate your complaint and take the necessary steps to address it. This may involve consulting the relevant individuals, such as the author or editor responsible for the content in question. We will aim to provide you with a substantive response within [insert timeframe, e.g., 10 business days] of acknowledging your complaint.

4.Resolution and Corrections

If we find that an error or violation of our editorial standards has occurred, we will take appropriate measures to rectify the situation. This may include issuing a correction, update, clarification, or apology, as deemed necessary. Corrections will be clearly indicated within the relevant content, and if appropriate, an editor’s note will be added.

5.Escalation

If you are not satisfied with the initial response or resolution provided, you may request a further review of your complaint. In such cases, please notify us via email, clearly stating the reasons for your dissatisfaction. We will escalate the matter to a higher level within our organization for further assessment and response.

6.External Mediation

If, after following our internal complaint resolution process, you remain unsatisfied with the outcome, you may seek external mediation or submit your complaint to relevant industry regulatory bodies or ombudsman services.

7.Privacy and Confidentiality

We will handle your complaint with the utmost privacy and confidentiality. Your personal information will only be used for the purpose of addressing your complaint and will not be shared with any third parties without your consent, unless required by law.

8.Continuous Improvement

We are committed to continuously improving our editorial standards and processes. Your feedback helps us in this endeavor, and we appreciate your contribution to maintaining the integrity of our content.

If you have any questions or concerns about our Editorial Complaints Policy.

Last updated: 20 June 2023